RENTERS Insurance

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The Resident Benefits Program (RBP) includes renters insurance. You do not need to purchase renters insurance elsewhere or do anything else unless you elect to purchase your own third-party renters insurance policy.

If you elect to purchase your own third-party renters insurance policy, you must submit the third-party policy to Second Nature for approval to have your monthly Resident Benefits Package (RBP) charge reduced by $11.95:

Step 1: Review Policy Requirements Before Submitting

Before submitting a third-party renters insurance policy, double-check that it meets all requirements. This helps ensure the policy is approved on the first attempt and avoids processing delays. If your third-party policy does not include any of the listed requirements, contact your insurance carrier directly to add them.

Please be sure that your third-party policy meets the following criteria before submitting:

• Policy is purchased from an A-rated carrier.
• Policy meets or exceeds the required $100,000 in property damage and personal liability.
• Rental Success, Inc. is listed as additional interest.
• Rental Success, Inc.'s address is listed as P.O. Box 660121, Dallas, Texas, 75266. This address is to be used only for insurance verification. Do not send repair requests, payments, or any other communication to this address.

Step 2: Submit Your Third-Party Policy

Once the third-party policy meets all the required criteria, please submit it using the following link:

• https://insurance.residentforms.com/pma-tenant-onboarding

When completing the submission form, select Rental Success from the Property Management Company dropdown. This ensures the third-party policy is correctly associated with your account and processed without delay.

Step 3: Confirmation of Submission & Review

You will receive a confirmation email once you submit your third-party policy through the link provided in Step 2. Second Nature will take three to five business days to review your third-party policy.

Step 4: Third-Party Policy Approval or Rejection

If your third-party policy is approved, skip to Step 6.

If your third-party policy is denied, you will receive a denial email outlining why it was denied and what steps to take before resubmitting it for approval.

Common Denial Reasons:

• Rental Success, Inc. is not listed as additional interest.
• A different property management company is listed as additional interest.
• The unit number is missing.

Step 5: Correct & Resubmit Third-Party Policy

Your third-party policy was denied, but don't worry. It just needs a quick update!

Carefully review the denial email to identify the specific issue. Contact your insurance carrier directly to make the necessary corrections. Once the third-party policy has been updated, resubmit it by following Step 2. When completing the submission form, select Rental Success from the Property Management Company dropdown.

After you resubmit, the review process will begin again. It will take Second Nature three to five business days to review your third-party policy.

Step 6: Third-Party Policy Approval!

Once your third-party policy is approved, you'll receive a confirmation email.

Second Nature will automatically notify the Rental Success team and reduce your Resident Benefits Package charge. You'll see this adjustment reflected on next month's RBP charge. No further action is needed!