Thank You!
Thank you for renting from Rental Success®. We are committed to providing exceptional resident service.
Below is helpful information. We hope you enjoy your new home!
How to Contact Us
Rental Success® is staffed by local and remote employees, virtual assistants, artificial intelligence, and call centers, each operating on their own schedule. Someone or something is available to receive incoming communication 24/7. This means you can contact Rental Success® anytime, and we will respond as soon as possible. It does not mean you will always receive an immediate response. We triage incoming communications and delegate them to the appropriate staff.
No Phone Calls or Voicemails
We, you, and your landlord are bound by your lease and the management agreement governing the property. All communication must be in writing to maintain required documentation. We consider email at rent@rentalsuccess.com to be "in writing".
Resident App:
Utilities
You are responsible for all utilities.
Unless your landlord allocates or pays for a utility (check your lease), you must start utilities in your name before move-in.
Resident Benefits Package
All residents are enrolled in the Resident Benefits Package (RBP) at $59.95 per month. The RBP provides insurance, identity protection, pest control, air filter changes, utility setup, credit building, and rent rewards. If you provide your own verified and approved renters insurance policy, the RBP will be reduced by $11.95 per month. Our leasing staff can provide more details about the RBP, and you can find more information on our company website and in the lease addenda before signing. Click here to learn more about the Resident Benefits Package.
Group Rate Internet
All residents are enrolled in Group Rate Internet (GRI) at $60.00 per month. GRI delivers high-speed internet up to 1 Gig with premium support and setup. Our leasing staff can provide more details about GRI, and you can find more information on our company website and in the lease addenda before signing. Click here to learn more about Group Rate Internet.
Keys
You'll be provided one key for the property at move-in. After you move in, we will issue a work order to have your home rekeyed.
You can get mailbox keys at the U.S. Postal Service by taking a copy of your lease agreement and your ID to the nearest post office and letting them know you just moved in.
We expect you to return all sets of keys and garage remotes at the end of the lease. If you do not return them, you will be charged the cost to gain access and rekey the home.
Inventory and Condition Form
You must complete and return the inventory and condition form as required by your lease. You can scan the form and email it to rent@rentalsuccess.com, or drop it off at our office during business hours.
Late Fees
Rent is due on the first of each month. Rent received after the first of the month is late. We give a two-day grace period. We will automatically charge a late fee at midnight on the fourth if you haven't paid rent in full by then.
If you are charged a late fee, do not attempt to negotiate it. Paying rent on time is your duty, not ours.
Maintenance
Call or text maintenance requests to (737) 340-5772.
Maintenance emergencies are not based on a person's level of discomfort, inconvenience, or frustration. An emergency is an issue that is causing an immediate, ongoing, inescapable threat to life and/or property.
Heating and cooling breakdowns and/or having only cold water are urgent repairs, but they are not emergencies.
Vehicles
Park only in the areas specified in your lease or indicated by parking lot signage. You may not perform maintenance on your vehicle or park inoperable vehicles on the property.
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