Welcome

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Thank You

Thank you for renting from Rental Success®. We are committed to providing you with exceptional customer service and timely responses to your questions and concerns.

Below is some helpful information. We hope you enjoy your new home.

How to Contact Us

• Email us at rent@rentalsuccess.com.

No Phone Calls or Voicemails

We, you, and your landlord are bound by your lease and the management agreement governing the property you have leased. All communication must be in writing in order to maintain required documentation. We consider emailing us at rent@rentalsuccess.com to be "in writing".  

The only time you should call and/or leave a voicemail is to report an emergency. See Maintenance below.

Website

Visit us online at www.rentalsuccess.com

Resident App:

• iOS: http://ios.rentalsuccess.com 

• Android: http://android.rentalsuccess.com

Corporate Office

     Rental Success, Inc.

     1000 Heritage Center Circle

     Round Rock, TX 78664

Hours of Operation

Monday through Friday, 9:00 A.M. to 5:00 P.M.; we are closed weekends and holidays.

Utilities

You are responsible for all utilities. Unless a utility is allocated or paid for by your landlord (check your lease), utilities must be started in your name prior to move in.

Renters Insurance

For the duration of the Lease, Resident is required to maintain and provide the following minimum required insurance coverage: $100,000 Limit of Liability for Resident’s legal liability for damage to Owner’s property for no less than the following causes of loss: fire, smoke, explosion, backup or overflow of sewer, drain or sump, and water damage (“Required Insurance”).

Keys

You'll be provided one key for the property at move in. Once you have moved in, a work order will be issued to have your home rekeyed.

Mailbox keys can be obtained at the U.S. Postal Service by taking a copy of your lease agreement and your ID to the nearest post office and letting them know you just moved in.

We expect that all sets of keys and garage remotes be returned at the end of the lease. You will be charged for the cost to gain access and rekey the home if they are not returned to our office.

Inventory and Condition Form

The inventory and condition form needs to be completed and returned to us in accordance with your lease. The form can be returned via email at rent@rentalsuccess.com, in person at one of our offices during regular business hours.

Late Fees

Payments are due on the first of the month. Payments received after the first of the month are late. We give a two day grace period. You will automatically be charged a late fee at 12:00 AM on the fourth if you haven't paid rent in full by then.  

If you are charged a late fee, do not attempt to negotiate it. Paying rent on time is your duty, not ours.

Maintenance

Maintenance requests must be submitted through your resident portal, or called in or texted to (737) 340-5772.

Maintenance emergencies are not based on a person's level of discomfort or frustration. An emergency is an issue that is causing or creating an immediate, ongoing, unescapable threat to life and/or property. Heating and cooling breakdowns are extremely frustrating but they are not emergencies.

Parking

Please be sure to park in the areas specified in your lease. Performing maintenance on your vehicle or storage of inoperable vehicles on the property is prohibited.

Condition of the Property

We work very hard to make sure you have a welcoming, warm, and safe home. Before any tenant moves in, we repair anything that may have been broken during the prior tenant's residency. We also hire a professional cleaning service before you move in. It's important to us to provide a fresh start for you. We expect that when you move out, the property is returned in compliance with the terms you've agreed to in your lease.